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aiops

Practical AIOps: 5 use cases

In Sopra Steria we manage the IT infrastructure and applications of big clients. We process millions of service tickets and infrastructure events. This massive stream of data comes from monitoring tools such as Zabbix, Nagios, Solarwinds, and higher level frameworks:

Pawel Plaszczak June 8, 2021June 14, 2021 Articles No Comments Read more

A picture worth 1,000 words

I love mountains. Some of my dear ones say that this is only because they resemble histograms, which I love more. Not true (ha ha), but I must agree that visualizations done properly brings plenty of satisfaction. Histograms, when prepared

Pawel Plaszczak February 27, 2021March 4, 2021 Articles No Comments Read more

Are people fair?

Suppose all you had was a history of user requests to the service desk. Would you be able to determine how many of those requests were honest?

Pawel Plaszczak October 23, 2020October 30, 2020 Articles No Comments Read more

3 Steps to Unmask Data in Camouflage

I am looking at distribution of a certain data set (left). It has two peaks (this is called ‘bimodal’) therefore I suspect that those are two overimposed populations. How do I split the data, to rediscover the original two populations

Pawel Plaszczak June 29, 2020November 20, 2021 Articles No Comments Read more

The truth behind a histogram dent

Here is quite intriguing research with the data of our Sopra Steria IT operations (ITSM, AIOps, and Infrastructure Management). I’ve been faced with an interesting situation in an IT Applications Management project for a large corporate client. In such a

Pawel Plaszczak June 19, 2020June 29, 2020 Articles No Comments Read more

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